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Communication with Stakeholders

The status of communication with various stakeholders was reported to the Board of Directors on November 11, 2025.

Customers / Consumers

Stakeholders Material Issues Engagement Channels and Frequency Communication Results Contact Point / Contact Information
Customers / Consumers
  • Building Quality and Safety

  • Sustainable Product Design and Services (SASB)

  • Marketing and Labeling

  • Customer Health and Privacy

  • Customer Rights and Privacy

  • Construction safety and quality control reviews (Irregular)

  • Material and construction inspection sampling (Irregular)

  • Communication via phone, instant messaging, and email (Irregular)

  • Green building material procurement (Annually)

  • Cloud data inquiry on the official website (Irregular)

  • Customer satisfaction survey (Irregular)

  • Providing construction photos to update progress (Irregular)

  • Providing pre-construction customization and house inspection services

  • Construction safety and quality control reviews: 740 times

  • Material and construction inspection sampling: 482 cases

  • Green building material procurement: Total of 482 supplier evaluations; total procurement for this year amounted to NT$ 85,762 thousand.

  • Cloud data inquiry on the official website: Accumulated usage of 6,517 times.

  • Customer Satisfaction Survey: (Sample size: 1,416 cases)

    • 2024 Resident Satisfaction:

    • Average 4.7 points (out of 5)

      1. Customer Service Personnel: 4.8 points
      2. On-site Execution: 4.8 points
      3. Outsourced Vendors: 4.7 points
      4. Efficiency and Quality: 4.7 points
      5. Overall Service: 4.7 points
  • Construction photos to update progress: Total of 20 updates (Project: Heart of Direction 3 and Heart of Direction 17)
  • Pre-construction customization: 97 units (Project: Zhi Xu); House inspections: 1,856 units (Project: Heart of Direction)

  • Contact Person: Ms. Lin, Customer Service Department

  • Phone: 070-1010-5715

Investors / Shareholders

Stakeholders Material Issues Engagement Channels and Frequency Communication Results Contact Point /
Contact Information
Investors /
Shareholders
• Ethical Management, Anti-corruption, and Anti-competitive Behavior
• Regulatory Compliance
• Corporate Governance
• Economic Performance
• Risk Management
• Indirect Economic Impacts
• Annual General Meeting (Annually)
• Investor Conference (Annually)
• Annual and Financial Report Disclosure (Annually and Quarterly)
• Stakeholder Section on Company Website (Irregular)
• Information Disclosure on MOPS (Irregular)
• Held Annual General Meeting on June 12, 2024
• Held Investor Conference on November 18, 2024
• Quarterly disclosure of financial reports, reviewed/audited by CPA firms
• Regularly announced revenue status on MOPS
• Spokesperson:
Huang, Chung-Hsin
• Acting Spokesperson:
Ko, Hui-Wen
• Phone: 070-1010-5737
• Email: kb0451@fuhua-inno.com.tw

Suppliers

Fuhwa Innovation - Sustainable Supply Chain Management
To uphold engineering quality and pursue sustainable development, the Company implements a cyclical management mechanism for all suppliers, categorized into three stages: Initial (Supplier Assessment), Intermediate (Supplier Training), and Final (Supplier Audit). Simultaneously, we require suppliers to observe integrity principles to maintain quality. By adopting management practices and integrity principles as fundamental prerequisites for cooperation, we achieve sustainable development goals through these relevant management mechanisms.
  • Initial Stage – Supplier Assessment
  1. Conduct site visits for new suppliers to understand their environmental and production line conditions, ensuring quality and environmental safety, and identifying eco-friendly suppliers for cooperation.
  2. Continuously develop multiple local suppliers to strengthen the local supply chain.
  3. Proactively implement green procurement, balancing quality with environmental friendliness to achieve sustainable development.
  4. Attach "Contractor Safety and Health Management Regulations (Engineering)" and "Hazard Notification (Materials)" to contracts. Suppliers must review and confirm these documents before undertaking work to ensure labor safety.
  5. Clearly stipulate quality requirements and relevant regulations in contracts to facilitate smooth construction, avoiding resource waste caused by repairs from disputes and protecting the environment.
 
  • Intermediate Stage – Supplier Training
  1. Conduct daily pre-work toolbox meetings to communicate risks and safety measures, strengthening labor safety awareness and protecting labor safety and rights.
  2. Engineers perform on-site supervision to control quality and ensure workers wear appropriate protective gear and avoid dangerous behaviors, ensuring smooth project progress and reducing industrial accidents.
  3. Hold monthly Safety and Health Coordination Meetings to facilitate smooth engineering management, reduce labor accidents, and achieve the goal of preventing occupational disasters.
  4. Irregularly hold education and training sessions to increase workers' professional knowledge and enhance safety awareness.
  5. Conduct on-site audits of work products to ensure quality while understanding the environmental conditions of the production line to avoid environmental harm.
  6. Use telephone, instant messaging apps, and email for communication regarding construction details and issues to reduce paper usage and be environmentally friendly.
  • Final Stage – Supplier Audit
  1. Conduct supplier performance evaluations every six months. Address issues immediately for improvement to enhance quality and construction integrity, reducing subsequent repairs and resource usage to be environmentally friendly.
  2. Conduct an overall supplier performance evaluation upon project closure. Evaluate based on professional capability, safety compliance, proposal improvement capability, construction rigor, and efficiency. This process weeds out the weak and retains the strong, improving engineering quality, ensuring labor safety, and achieving environmental sustainability.
 
Stakeholders Material Issues Engagement Channels
and Frequency
Communication Results Contact Point /
Contact Information
Suppliers • Land Use and Ecological Impacts (SASB)
• Raw Material Sourcing and Building Material Substitution
• Supplier Environmental Assessment
• Energy and Greenhouse Gases (TCFD)
• Wastewater and Waste
• Environmental Regulatory Compliance
• Climate Change Governance (TCFD, SASB)
• On-site Visits (Irregular)
• Phone, IM, and Email Communication (Irregular)
• Supplier Performance Evaluation (Semiannually)
• Education and Training (Irregular)
• Safety and Health Coordination Meeting (Monthly)
• On-site Visits: 2
• Supplier Performance Evaluations: 9
• Education and Training: 21 sessions
• Safety and Health Coordination Meetings: 35
• Contact: Ms. Liu, Construction Dept.
• Phone: 070-1010-5763

員工

Stakeholders Material Issues Engagement Channels
and Frequency
Communication Results Contact Point /
Contact Information
Employees • Occupational Health and Safety (SASB)
• Labor-Management Relations
• Labor Relations
• Training and Education
• Diversity and Equal Opportunity
• Non-discrimination
• Forced or Compulsory Labor
• Human Rights Assessment
• Employee Health Checkups (Every 2-3 years)
• OHS Training and Construction Site Inspections (Irregular)
• Welfare Committee Meetings (Quarterly)
• Education and Training (Irregular)
• Internal Meetings (Weekly/Monthly)
• Intranet, Email (Real-time)
• Suggestion/Grievance Box (Real-time)
• Welfare Committee Meetings: 4
• Monthly Meetings: 4
• Quarterly Meetings: 2
• Employee Suggestions: 0
• Employee Grievances: 1
• Contact: Ms. Hsu,
General Affairs & Admin Dept.
• Phone: 070-1010-5710

Local Communities

Stakeholders Material Issues Engagement Channels
and Frequency
Communication Results Contact Point /
Contact Information
Local Communities • Local Communities / Community Services
 (SASB)
• Assist communities in establishing Management Committees (Irregular)
• Host cultural and art events (Irregular)
• Communication via phone, IM, and email (Irregular)
• Distinction Owners Meetings: 0;
  Management Committee Meetings: 1 (Project: Ju Zuo)
• Cultural and art events:
  Physical: 3 times; Online: 2 times
• Charity events: 9 times
• Contact: Mr. Wang,
  Brand Marketing Dept.
• Phone: 070-1010-5708

Media

Stakeholders Material Issues Engagement Channels
and Frequency
Communication Results Contact Point /
Contact Information
Media • Stakeholder Concerns • Press Releases (Irregular)
• Press Conferences (Irregular)
• Interviews or Responses to Media Inquiries (Irregular)
• Newspaper coverage: 8
• Magazine coverage: 2
• Video/Broadcast media: 0
• Online media: 116
• Press Conferences: 1
• Exclusive Interviews: 3
  (Liberty / Economic / Commercial)
• Contact: Mr. Wang,
  Brand Marketing Dept.
• Phone: 070-1010-5708

Government Agencies / Industry Associations

Stakeholders Material Issues Engagement Channels
and Frequency
Communication Results Contact Point /
Contact Information
Government Agencies /
Industry Associations
• Corporate Philanthropy and Charity
• Public Policy
• Industry Association Meetings • Association General Assembly: 1 • Contact: Ms. Hou,
  Chief Secretary
• Phone: 070-1010-5706

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